ServiceNow’s Game-Changing Approach: A Look at the Forrester Consolidation Study

Hello, fellow ServiceNow enthusiasts! As a ServiceNow developer since 2015, with more than 20 service portal projects under my belt, I’ve experienced firsthand how ServiceNow can transform an organization’s operations. Today, I’m excited to talk about the Forrester Total Economic Impact™ (TEI) study on ServiceNow, a report that underscores the game-changing impact of platform consolidation.

According to the Forrester study, the three-year financial impact of consolidating IT operations onto ServiceNow’s platform is truly impressive. Organizations can achieve an ROI of 195%, with payback in less than nine months. In my work, I’ve seen how ServiceNow can drastically reduce IT labor costs, enhance productivity, and minimize outages.

Moreover, the study found that platform consolidation with ServiceNow can lead to a 20% reduction in the number of significant IT incidents. This matches my experience – ServiceNow’s unified platform allows for more effective tracking and resolution of issues, minimizing major IT incidents and disruptions.

The cost-saving potential doesn’t end there. By eliminating the need for multiple platforms, ServiceNow saves organizations money – a whopping $4.3 million over three years, according to the Forrester report. I’ve seen similar cost reductions in my projects, as ServiceNow simplifies and streamlines operations, saving companies the expense of maintaining disparate platforms.

Time savings are another significant benefit. The report suggests that IT teams can save over 45,000 hours over three years, thanks to the efficiency of ServiceNow’s consolidated platform. It’s a number that may seem surprising, but I can attest to the significant efficiency gains ServiceNow can deliver.

In conclusion, the Forrester study provides compelling evidence of the benefits of platform consolidation with ServiceNow. It’s more than just numbers – it’s about transforming the way businesses operate, and I’ve seen it happen time and time again. If you’re interested in learning more about how ServiceNow can revolutionize your business, I’d love to hear from you. Let’s explore together how your organization can harness the power of ServiceNow.