I’m Bruno
Kaneoya
With over 10 years of experience in the ServiceNow ecosystem, I have worked extensively with Service Portals, ITSM, CSM, and Mobile solutions.
Throughout my career, I have consciously adopted a strategy of continuous evolution. Each transition in my journey was driven by the intent to expand my impact — moving from building solutions to leading them. This mindset has strengthened my most valuable skill: the ability to learn quickly, adapt strategically, and enable others to grow.
10+
Years in the ServiceNow ecosystem
6
ServiceNow certifications
30+
Articles published
My
Expertise
Service Portal & Employee Center
Custom widgets and portal redesigns focused on the user experience, from a Netflix-inspired catalog navigation to a widget that makes request and incident states easy to read.
Customer Service Management
CSM implementations, including the Virtual Agent, backed by the Certified Implementation Specialist – Customer Service Management.
IT Service Management
Incident, change and service catalog processes, backed by the Certified Implementation Specialist – IT Service Management.
Now Mobile
Mobile experiences and workflow automation with Now Mobile.
Leadership & delivery
Guiding teams, shaping solutions and aligning technology with business outcomes.
My Career
Path
01
Data processing
During my high school years, I concentrated on data processing, laying the foundation for my technical knowledge.
02
Economics
Furthering my studies, I then pursued economics at the collegiate level, before diving into the world of design.
03
Design
My professional engagements have spanned across tech corporations, advertising agencies, and design studios, connecting technology, business and user experience.
04
Leadership
Over time, my path evolved beyond execution roles into leadership. Today, as a Tech Lead, I focus on guiding teams, shaping solutions, and aligning technology with business outcomes.
These experiences and adaptability make me a unique asset — someone who not only understands technology deeply, but also knows how to lead people and decisions around it.