ServiceNow delivery with a builder’s depth and a leader’s clarity.

Bruno Kaneoya – Technical Delivery Manager · 11 years · 6 ServiceNow certifications

Stop Managing the Work. Start Designing the Conditions for Great Work 2560 1396 KANEOYA

Stop Managing the Work. Start Designing the Conditions for Great Work

The Autonomy Paradox: When Leaders Should Step In—and Step Back There is a leadership question I keep coming back to: When should I step in, and when should I get out of the way? In technology, this is harder than it sounds. A critical release approaches. An integration is unstable. A senior engineer chooses a…

Why Your AI Strategy Is Failing (And It Has Nothing to Do with the Tech) 1232 928 KANEOYA

Why Your AI Strategy Is Failing (And It Has Nothing to Do with the Tech)

AI Adoption Isn’t a Technology Problem — It’s a Leadership Test I’ve been closely observing how companies are adopting AI, and a pattern keeps repeating itself. On one side, there’s a group eager to experiment — pushing for tools, running pilots, consuming tokens, showcasing quick wins. On the other, there’s a quieter but equally powerful…

Watermelon projects aren’t bad luck. They’re organized silence. 1232 928 KANEOYA

Watermelon projects aren’t bad luck. They’re organized silence.

I learned an expression from a friend that stuck with me: watermelon projects — green on the outside, red on the inside. And the more projects I see, the clearer it becomes: this doesn’t happen by accident. Projects turn into “watermelons” when hard conversations are avoided. Rarely because of missing tools or frameworks. Most of…

Revolutionizing Service Portal Experience with a New ServiceNow Widget 2312 1416 KANEOYA

Revolutionizing Service Portal Experience with a New ServiceNow Widget

Explore our latest ServiceNow widget designed to simplify the complexity of request and incident states. Discover how intuitive icons and a user-friendly redesign of the Service Portal enhance the user experience, showcasing our expertise in ServiceNow development and design.

Elevating ServiceNow Expertise: My Journey to C2 Proficiency in English 1872 1710 KANEOYA

Elevating ServiceNow Expertise: My Journey to C2 Proficiency in English

Discover the importance of English proficiency in the world of ServiceNow, especially for Brazilian professionals. Read about my journey to achieving C2 Proficient certification with the EF SET and how it has transformed my career, opening up global opportunities and enhancing my ability to engage with the ServiceNow platform and community.

Navigating the Dynamics of Customer Service Management (CSM) in Practice 1966 1311 KANEOYA

Navigating the Dynamics of Customer Service Management (CSM) in Practice

Explore the dynamic world of Customer Service Management (CSM) with our insightful blog post. Dive into a practical scenario of handling a lost credit card and discover how CSM streamlines customer issues, ensuring efficient, coordinated, and customer-focused resolutions. Uncover the power of ServiceNow’s CSM module in transforming customer service experiences.

Deep Dive into ServiceNow CSM’s Gem: The Virtual Agent 2000 1044 KANEOYA

Deep Dive into ServiceNow CSM’s Gem: The Virtual Agent

Delve into the enduring value of the Virtual Agent in ServiceNow CSM. Understand its rich features and lasting impact on streamlining support processes with a seasoned developer.

Leveling Up in the ServiceNow Realm: My CSM Certification Odyssey 1600 1067 KANEOYA

Leveling Up in the ServiceNow Realm: My CSM Certification Odyssey

Journey through the challenges and triumphs of earning the Certified Implementation Specialist title in Customer Service Management from ServiceNow. Dive into the intricacies, from course modules to the maze of terminologies, and celebrate the achievement in the world of IT.

ServiceNow’s Customer Service Management: A Developer’s Perspective 1600 1066 KANEOYA

ServiceNow’s Customer Service Management: A Developer’s Perspective

Diving into ServiceNow’s CSM capabilities from an 8-year veteran’s perspective. Engage, resolve, and innovate. Connect with a seasoned developer and explore the transformative power of ServiceNow.

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