ServiceNow’s default Service Portal page for tracking requests didn’t quite resonate with me. While it’s functional, I felt it lacked some flair. And in the spirit of continuous improvement—a principle I’ve upheld in my 8 years as a ServiceNow developer with over 10 project implementations—I decided to innovate.
I’ve redesigned that specific Service Portal page to offer a kanban-esque experience. The transformation journey began with aligning on the tables to be included and defining the states for each lane. By streamlining the ‘Simple List’ widget and eliminating unnecessary instructions, the page’s load time was significantly improved. Here’s the end result:
The response? Overwhelmingly positive. Most of the clients on my projects have expressed their admiration for this revamped approach, finding it more intuitive for tracking requests.