I am Bruno Kaneoya, Tech Lead and ServiceNow Specialist.

With over 10 years of experience in the ServiceNow ecosystem, I have worked extensively with Service Portals, ITSM, CSM, and Mobile solutions.

Certifications

ServiceNow – Certified Implementation Specialist – Field Service Management

ServiceNow – Certified Implementation Specialist – Customer Service Management

ServiceNow – Certified Implementation Specialist – IT Service Management

ServiceNow – Certified Application Developer

ServiceNow – Certified System Administrator

My academic and professional journey has been distinctive and multidisciplinary, paving the way for an extensive array of competencies. During my high school years, I concentrated on data processing, laying the foundation for my technical knowledge. Furthering my studies, I then pursued economics at the collegiate level, before diving into the world of design.

Over time, my path evolved beyond execution roles into leadership. Today, as a Tech Lead, I focus on guiding teams, shaping solutions, and aligning technology with business outcomes.

My professional engagements have spanned across tech corporations, advertising agencies, and design studios. This diverse experience has endowed me with a versatile skill set and a perspective that thrives on connecting different disciplines — from technology and business to user experience.

Throughout my career, I have consciously adopted a strategy of continuous evolution. Each transition in my journey was driven by the intent to expand my impact — moving from building solutions to leading them. This mindset has strengthened my most valuable skill: the ability to learn quickly, adapt strategically, and enable others to grow.

These experiences and adaptability make me a unique asset — someone who not only understands technology deeply, but also knows how to lead people and decisions around it. It is this combination of vision and execution that consistently draws the attention of colleagues and collaborators — and I believe it will resonate with you as well.